A hard time is harder when nobody knows where to look.
Families often find a way through. But finding records, tracing bills, and working out whom to call can become another burden at an already difficult time.
Important information can be hard to find.
of executors surveyed in Empathy’s 2025 report could not access essential documents such as tax records.
Read the Empathy findings ↗Chanel Reynolds and José Hernando
After José was struck by a van while cycling, Chanel was suddenly trying to protect their child and keep the household moving. She has described not knowing the phone passcode, key phone numbers, or where to begin with the financial and insurance questions.
Read Chanel’s account in The Helm ↗Ruth Byock’s “When I Die” file
When Ruth Byock died suddenly, her children found a card file with account details, pending transactions, and the location of important papers. They still had to grieve, but they did not have to begin by guessing how her financial life was organized.
Read the story in TIME ↗Give your family somewhere to start.
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